Most institutions are treating AI like the wrong kind of technology adoption.
Learning the interface. Where to click. The tool performs the same regardless of who's using it.
The tool is only as powerful as what the operator brings. Two people produce wildly different outcomes.
AI looks like software, so institutions treat it like Zoom. But it functions like writing or teaching. When the tool's value depends on the operator's skill, the investment isn't in the tool — it's in developing the operator.